How can I prepare to carry disability equipment on a transport service?

Before you travel with any disability equipment, it’s a good idea to get proof of how well it works, and whether it was damaged before you travelled.

It’s a good idea to take photos of the equipment before you travel. If you include the front page of today’s newspaper in the picture, this will help to prove when the photo was taken.

You can also write out a ‘condition report’ which describes any damage that your equipment has, and get the transport service to sign it and also write the date. This means that you both agree about how damaged or not damaged the equipment was before you travelled. This means that if the equipment is damaged by the transport service, you can ask for money to fix or replace it.

When you give your equipment to the transport service, make sure they give you a receipt (a piece of paper or sticker that proves you own it). Keep this. It will help if your equipment is lost.

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