What is the Office of the Health Services Commissioner?

Video: What is the Office of the Health Services Commissioner?

What do they do?

The Office of the Health Services Commissioner (OHSC) takes complaints about healthcare services, including :

  • Doctors
  • Nurses
  • Hospitals
  • Pharmacists
  • Mental health services and staff
  • Physiotherapists
  • Occupational therapists
  • Ambulance Services
  • Dentists
  • Optometrists
  • Chiropractors
  • Counsellors

The HSC can also take complaints about privacy problems with health records.

How do they do it?

HSC uses discussion or conciliation to deal with your complaint.  They can also carry out formal investigations if they need to.

What can they do?

The law gives HSC the powers to look into complaints about lots of issues including:

Access: Whether you were able to access the service, how long you had to wait

Treatment: Including complaints about your diagnosis, any testing, medication or other therapies

Communication: The way people communicated with you, including rudeness, disinterest, and information about options

Cost: Information about fees, and whether fees were different

Rights: Whether you were treated with dignity, and your right to consent respected

Administration: Other parts of the service including reception, cleaning, food, etc.

How much does it cost?

The service is free.

Who do they report to?

The HSC gives reports to the Minister for Health.

Getting help with this

Level 30 570 Bourke Street Melbourne Victoria 3000
Phone:(03) 8601 5200
Fax: (03) 8601 5219
Email: hsc@health.vic.gov.au
Website: http://www.health.vic.gov.au/hsc/