Conciliation is a way of dealing with complaints without having to go to court. Both sides sit down with a person called a conciliator. Both sides talk about how they see things, and what they think would be a fair way to fix the problem. There are normally no lawyers involved. It is not about finding a winner and a loser. It’s about finding a way to make things better. Both sides might find something that would work, and agree to do this.
Conciliation is not as formal as a court case. The conciliator can’t force anybody to do anything, but they can help both sides agree on something.
Most of the time, if conciliation doesn’t work for you, you can choose to take your complaint to court.